All purchased products will be carefully packaged and shipped within 1-3 business days of final sale. If you are purchasing soap in the heat of the summer, it is highly recommended that you spring for the fastest shipping option. We haven't had any soap melt, but we have had some produce glycerin dew in extreme heat.
If you are within driving distance of Van Buren, Arkansas, please send an email to inquire about our scheduled weekly local pickup time or to set up a different pickup time.
We do not accept returns. If you are seriously disgruntled about your product, though, please send an email with pictures or a very compelling story and we will consider issuing a refund.
We only accept cash if we know you very well and trust you implicitly. So we accept cash only from the soapmaker's grandmother.